From April 1, 2021 we offer the priority shipping option, which in short means that we put you "first in the queue". This allows you to receive the order earlier. This option has a higher cost.
** Heavy or bulky products (tire packs, drums, tents, etc.) may have a shipping surcharge.
- You can return all products within 60 days after receiving them.
- EXCEPTIONS: Personalized products and perishable or food products. Electrical products cannot be returned either because during assembly they can be damaged by voltage changes or breakdowns in other parts of the motorcycle.
- If you receive a product damaged or different from the reference that appears in your order, we assume all the expenses and procedures of the change or return.
- If you no longer need or have made a mistake when ordering a product and want to return it, all expenses and procedures are at your expense.
Yes, from 04/01/2021, every day in the morning there is a review of the available stock.
Obviously we are talking about a process that is carried out by humans, so an error can occur.
It is not very likely to happen, but when the product indicates that there is only one unit, it may happen that at the same time the product is being bought by another person and the first person to complete the payment is the one that will finally be served.If this happens, we will refund the money to the customer who has not been able to serve it.
Out-of-stock products are ordered from the manufacturer but until they physically arrive they do not appear as available and cannot be purchased.
Until before the Covid 19 pandemic, products were available again in about 15 days, more or less, but this is not possible now in all cases.
For out-of-stock products you have a box where you can enter your e-mail address and when the product is back in stock you will receive a warning email, in case you are still interested in it.
In Mxtotal you have several ways to locate the products you need:
Top menu:> From the top menu you have direct access to all the main product categories.
It is structured in three main sections: Products for your motorcycle, products for you and products for the workshop
By Brand-Model-Year of the motorcycle.Through these dropdowns you can directly access your motorcycle model and see all the products we have for it at once.
Web search engine: If you know the product reference or a keyword that defines it, the search engine at the top of the web is the fastest way to find a specific product.
Once you access the different categories, due to the large number of products that some have, it is advisable to use the available filters to further adjust the result to your needs.
We strive every day to keep products up to date and that includes photos of them, but we still have some products that use a generic image.
Before buying a product, assess if it is the one you are looking for, taking into account first the name of the product, then for which motorcycle it is valid and finally use the photo to understand the main characteristics of the product.
In Mxtotal it is very easy to find the correct part for your motorcycle.
The first thing you have to do is look for your motorcycle model, selecting the make, model and year of it.
Once you locate it, all the products that appear there are for your motorcycle.
To find your motorcycle, you can do it from the top menu, in MOTO -> Select your motorcycle model and then you click on the brand, and the model.
You can also find it quickly using our specific motorcycle search engine, which is on the cover and then in the top menu.
When you have opened the page of your motorcycle, you will see that in some models there are many parts, so we recommend that you use the specific filters that will allow you to see only those products that interest you.
In some sections of Mxtotal, especially in the clothing and equipment part, the products that, for example, are available in different sizes, appear with the same photo in the list, which can cause a little confusion.
Our recommendation is that you use the filters at the top to show only those products that correspond to your size, so that you only see one model of each and it is easier for you to compare.
Keep in mind that there are several parts and spare parts that are not specific to a single motorcycle, but are usually compatible with most of them.
We are referring to, for example, the grips, tires, some handlebars, handguards, chains, etc.
All this type of piece, we call it "generic accessories" and you can find them in a specific section, accessing directly from the menu.
If the product you are looking for is not on the page of your motorcycle, or in generic accessories, then we cannot provide or search for it.
If, on the other hand, the product does not appear anywhere, but you see that we have spare parts of the same brand for other motorcycle models and you know for sure that it is also manufactured for yours, please send us an email notifying of the failure.Surely it has slipped us and we have not published it by mistake.
Every day we are improving the names and descriptions of the products, but we still have some untranslated.
Manufacturers usually pass us the information only in his language and many times with incomplete or abbreviated text, so we have a lot of work to translate each product into the 5 languages of the store.
We ask you please to have a little patience, but if you need the product and you are not sure if it is the one you are looking for, do not hesitate to contact us, although most of the time the photo is of the real product, so it will be relatively easy to identify.
