Returns and Exchanges Mxtotal

In Mxtotal.com you can change or return any of the products purchased, provided it meets these conditions :

  • The product must not have been used (only tested if clothes ) and in perfect condition .
     
  • You must bring all the original labels attached to the product.
     
  • Wrappers must reach us in perfect condition ( hull boxes , bags of clothes , etc. ) without seal or labels attached directly to them.
     
  • We have to send within 60 days of receipt.
     
  • You are responsible for return shipping and costs thereof. (unless you have received the product bad or wrong about what he asked , in that case contact us before sending anything ).
     

 
Follow these instructions to change or return a product:

  • Put the product in its original box or packaging , with all tags , documentation, etc. 
     
  • Put a note inside indicating the reason for the change or return, your data and the product you want to change.
     
  • Pack everything so that the seal , tape or labels do not stick directly on the box or product packaging. (to do this you can use a cardboard box , bubble wrap , etc.).
     
  • Ensure that the product is protected so it can not be damaged during transport.
     
  • Send the package to our address (you can see on the invoice that came down or at this website under the name " About Us " ).
     
  • Once we receive it, we will review your condition and ....


    In case of a change:
     
  • If everything is ok we will ship the new product and the freight carrier will charge back.
     
  • If the product change worth more or less than the above we will contact with you to fix it and send you the product.
     
  • If a change in size of the same item , the freight will not charge you for this first change .


    In case of a return:

  • Once we receive itwe will review  and refund  using the same payment method you used when ordering.

( 1) VALUE RETURNED GOODS (depending on the state in which we send )

a) If the product that is returned without unsealing , in perfect condition , unworn , clean, with all packaging factory , labels and packaging and properly protected without hitting anything on the packaging factory , we will refund 100 % of the amount you paid for that product. If the product you have been sent without charge shipping , they are deducted from the amount refunded if you do not want to change the product for another.

b ) If the product is returned in perfect condition, but lacks its packaging factory or their label or has been sealed directly above its packaging (eg sealed directly onto boxes helmets ) , we will deduct 80 % the amount you paid for the product.

c ) If the product shows signs of having been used , comes with no wrapping, tags or factory boxes , broken, dirty or damaged , we will refund only 50% of the amount you paid for the product , except in custom clothes , DVD or liquids, no amount will be paid .